"You are just one question away from an answer you seek"

Refugio del Mar is a unique hotel located in the Golden zone of Bucerías. About 230 steps from the beach and 5 min. From the center of the city,

Check in from 3:00 pm - check out at 12:00 pm

If the room is available before 3PM, we can gladly allow an early check in; if not, our guests are invited to wait in the lobby or use the pools in the meantime. Late check out is allowed until 2PM if there will not be a check in in the room that same day.

The hotel has three buildings located close to each other.

As a guest of Refugio del Mar, you have access to the common areas of each building.

Yes, if you plan to receive company, please notify the front desk in advance. Your friends are welcomed over as long as they do not stay overnight and respect the hotel’s rules.

The number of floors depends on the building: Building has three floors Building II has two floors Building III has two floors

The hotel has two bars: one in The Refugio de Lupita’s Restaurant and another at the top of the first building.

Yes, we do have an underground parking lot up for 4 cars (under request)

Yes, we only accept service dogs.

You can ask for those items at the security booth in building I

The nearest bus stop is located one block away from the hotel, heading towards Puerto Vallarta, Punta Mita, Sayulita, San Pancho and so much more.

The nearest airport is The Licenciado Gustavo Díaz Ordaz International airport and is 30 minutes away.

There are several shuttle options from the airport to the hotel, from ubers, taxis, public transportation to private VIP vehicles.

Reception is open from 9AM to 9PM

Our staff is fluent in Spanish, English and French.

Yes, you can leave your luggage at the front desk at no additional cost.

Yes, we do collaborate with several car rental companies to provide the best service to our guests.

Yes, each room has its own access point and is up to 1000 megabytes.

Yes, our website is 100% secured and verified by__________

The prices are quoted per room and include taxes.

Depending of the type of suite, only two (2) children from 0 to 5 y/o are permitted additionally to the number of guests allowed in the suite. i.e. in a 1-bedroom suite are allowed 4 guests and 2 children from 0 to 5 years old. In case you would like to admit someone from 6 years old and on, it will have an additional cost of 500 MXN per person per night.

Yes, we do have cradles available at no extra cost (subject to availability)

If this situation occurs, please contact the hotel or the website where you originally made the reservations.

No, we are European plan hotel therefore the rate only includes the accommodation, however we have different breakfast packages available, do not hesitate to ask your reservation agent.

The hotel has two restaurants: one coffee shop “El Café de Bucerías” and one Mexican specialty restaurant “El Refugio de Lupita”

You can use Visa, Mastercard and American Express.

8 am to 1 pm every day

The restaurant offers breakfast, lunch and dinner. Catering for any special occasions (wedding, anniversary, birthdays, meetings etc.)